Siudi FC no work - the interface does not respond, the 7-segment displays do not light

SLESA-U7 - SLESA-UE7 - SUITE2-FC

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mauroescadadj
Posts: 1
Joined: Mon Jan 18, 2021 12:37 pm

Siudi FC no work - the interface does not respond, the 7-segment displays do not light

Post by mauroescadadj »

After updating the firmware the interface to the latest version, it does not respond, the 7 segment displays do not turn on, the power LEDs, LED dmx 1, Led dmx 2 and Led dmx 3 emit light but do not flash. I need to know if I can put the interface in boot loader to see if I can reinstall the firmware. I can't even see the serial number. USB does not detect anything.

NECESITO AYUDA URGENTE! Adjunto un link a mi drive con fotos de la interfase y la falla.

https://drive.google.com/drive/folders/ ... sp=sharing
Attachments
sunlite 3.jpeg
sunlite 3.jpeg (58.23 KiB) Viewed 595 times
sunlite 2.jpeg
sunlite 2.jpeg (104.09 KiB) Viewed 595 times
sunlite 1.jpeg
sunlite 1.jpeg (124.9 KiB) Viewed 595 times
TomHat
New Forumor
Posts: 7
Joined: Wed Oct 18, 2017 7:11 am
Location: France
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Re: Siudi FC no work - the interface does not respond, the 7-segment displays do not light

Post by TomHat »

Hello,

I have sent you a PM about your issue.

Regards,
TomHat
--
ESA Pro 2 Support

Mail : thomas@nicolaudie.com
kkkurt
Posts: 1
Joined: Wed Jan 20, 2021 2:27 pm

Re: Siudi FC no work - the interface does not respond, the 7-segment displays do not light

Post by kkkurt »

Hello,
i have exactly same problem with 2 interfaces at the same time :-(
see below:
https://youtu.be/crFeKtvYH7E

Tomhat, can you help me too :-) pls.
Big thanks in advance :-)
TomHat
New Forumor
Posts: 7
Joined: Wed Oct 18, 2017 7:11 am
Location: France
Contact:

Re: Siudi FC no work - the interface does not respond, the 7-segment displays do not light

Post by TomHat »

Hello,

Of course, let's do this.

To anyone else who's experiencing the same issue, please open a ticket about it via :
- SUNLITE : https://store.sunlitepro.com/en/support .
- Easy Stand Alone softwares : https://store.nicolaudie.com/en/support

Regards,
TomHat
--
ESA Pro 2 Support

Mail : thomas@nicolaudie.com
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