Hi everyone, i just recently purchased the STICK and from the first moment I had a problem with the touch.
When I turned on, after the appointed time the touch controls goes crazy.
Thi is the video of my problem.
video1
video2
video3
Problem with touch sensiteve
Moderators: simonB, nick, florent, Ben
Re: Problem with touch sensiteve
Hi gesatecnico,
very interesting. We have the same Problems.
Lets wait for a problem solving. Cross my fingers.
Best regards
very interesting. We have the same Problems.
Lets wait for a problem solving. Cross my fingers.
Best regards
Re: Problem with touch sensiteve
The STICK must be mounted on the wall and then left for a few seconds. Otherwise, touching the back of the PCB and moving the cables will cause problems with the touch sensitivity.
If you're still having problems with the touch sensitivity:
-Try the latest firmware here:
http://www.dmxsoft.com/global/ftp/hardwaremanager.zip
-Be sure that the STICK has been mounted correctly on the wall
If this doesn't solve the problem, send me an e-mail with your serial number
If you're still having problems with the touch sensitivity:
-Try the latest firmware here:
http://www.dmxsoft.com/global/ftp/hardwaremanager.zip
-Be sure that the STICK has been mounted correctly on the wall
If this doesn't solve the problem, send me an e-mail with your serial number
Simon
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Sales/Support
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Sales/Support
Re: Problem with touch sensiteve
Hi Simon,
thanks for the advice. We'll try it, let you know what happend.
Best regards
LightTool
thanks for the advice. We'll try it, let you know what happend.
Best regards
LightTool
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- Posts: 2
- Joined: Thu May 07, 2015 11:14 am
Re: Problem with touch sensiteve
So the panel will never work when installed horizontally, even when it's installed in a desk, with no way of touching the back or the wires?
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- Posts: 2
- Joined: Thu May 07, 2015 11:14 am
Re: Problem with touch sensiteve
Does this mean the stick has to be mounted to a wall and cannot be mounted horizontally (like in a table top)?
We have one mounted in a table and it seemt to randomly select colours, not respond to controls,...
Het back pcb and connections are safely tucked away inside the table and can't be touched.
Do we have to remount the panel in a vertical way? there is a hole in the table now.
We have one mounted in a table and it seemt to randomly select colours, not respond to controls,...
Het back pcb and connections are safely tucked away inside the table and can't be touched.
Do we have to remount the panel in a vertical way? there is a hole in the table now.
Re: Problem with touch sensiteve
Hi there,
If shouldn't matter if the STICK is mounted on a wall or horizontally as long as it's mounted properly with no wires exposed etc.
Please make sure you are using the latest firmware here: http://www.dmxsoft.com/global/ftp/hardwaremanager.zip
If you are still having problems email me your serial number and we can investigate further.
Kind regards,
If shouldn't matter if the STICK is mounted on a wall or horizontally as long as it's mounted properly with no wires exposed etc.
Please make sure you are using the latest firmware here: http://www.dmxsoft.com/global/ftp/hardwaremanager.zip
If you are still having problems email me your serial number and we can investigate further.
Kind regards,
Benno
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Product Support
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Product Support