please Help... Interface crashed after update

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wissemannt
Posts: 1
Joined: Fri Jan 18, 2019 11:02 am

please Help... Interface crashed after update

Post by wissemannt »

Yesterday I installed the latest version of Sunlite Suite 2 on a laptop. I had connected the Suidi 7B First Class Interface and started the software (Sunlite Suite 2).
Sunlite Suite 2 requested an update of the interface.
The update was started with the Hardware Manager and ended with an error message.
The interface is still recognized as Suidi7B.
Error message in Hardware Manager: XHL NAP
The interface is no longer recognized by the Sunlite Suite 2 software.
Is it possible to reset the interface?
mngsx
Posts: 1
Joined: Tue Feb 19, 2019 8:24 am

Re: please Help... Interface crashed after update

Post by mngsx »

Hi,

for us the same Problem. Updated FW on Sunday. But with ESA Pro. Now it is not working anymore.
Any possibility to reset the Firmware?

cheers
nick
Maxi Forumor
Posts: 283
Joined: Fri Feb 12, 2016 2:37 pm

Re: please Help... Interface crashed after update

Post by nick »

Hello,

For XHL-nap issues please start a support ticket at the link below and one of our support staff will get back to you ...
https://store.nicolaudie.com/signin

Kind Regards,

Nick.
Nicolaudie Tech Support
pileo
Junior Forumor
Posts: 34
Joined: Mon Feb 10, 2014 9:23 am

Re: please Help... Interface crashed after update

Post by pileo »

Hello

Same problem here. We need the devide for a big show this week! HELP!!!
I sent a ticket now but we need it to work again URGENTLY!!!
nick
Maxi Forumor
Posts: 283
Joined: Fri Feb 12, 2016 2:37 pm

Re: please Help... Interface crashed after update

Post by nick »

Hi Pileo,

I am glad we could resolve this quickly for you via the ticket system. This is a software error rather than something wrong with your interface itself.

Kind Regards,

Nick.
Nicolaudie Tech Support
giusgrooveland
Posts: 1
Joined: Tue Jan 19, 2021 7:24 am

Re: please Help... Interface crashed after update

Post by giusgrooveland »

Hello
Has anyone managed to fix this problem?
TomHat
New Forumor
Posts: 7
Joined: Wed Oct 18, 2017 7:11 am
Location: France
Contact:

Re: please Help... Interface crashed after update

Post by TomHat »

Hello,

Anyone with this problem should contact our support team via the ticket system available from the online store page.
The issue will be addressed and investigated thoroughly.

Regards,
TomHat
--
ESA Pro 2 Support

Mail : [email protected]
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