Yesterday I installed the latest version of Sunlite Suite 2 on a laptop. I had connected the Suidi 7B First Class Interface and started the software (Sunlite Suite 2).
Sunlite Suite 2 requested an update of the interface.
The update was started with the Hardware Manager and ended with an error message.
The interface is still recognized as Suidi7B.
Error message in Hardware Manager: XHL NAP
The interface is no longer recognized by the Sunlite Suite 2 software.
Is it possible to reset the interface?
please Help... Interface crashed after update
Moderators: simonB, nick, florent, dylan, Ben
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- Posts: 1
- Joined: Fri Jan 18, 2019 11:02 am
Re: please Help... Interface crashed after update
Hi,
for us the same Problem. Updated FW on Sunday. But with ESA Pro. Now it is not working anymore.
Any possibility to reset the Firmware?
cheers
for us the same Problem. Updated FW on Sunday. But with ESA Pro. Now it is not working anymore.
Any possibility to reset the Firmware?
cheers
Re: please Help... Interface crashed after update
Hello,
For XHL-nap issues please start a support ticket at the link below and one of our support staff will get back to you ...
https://store.nicolaudie.com/signin
Kind Regards,
Nick.
For XHL-nap issues please start a support ticket at the link below and one of our support staff will get back to you ...
https://store.nicolaudie.com/signin
Kind Regards,
Nick.
Nicolaudie Tech Support
Re: please Help... Interface crashed after update
Hello
Same problem here. We need the devide for a big show this week! HELP!!!
I sent a ticket now but we need it to work again URGENTLY!!!
Same problem here. We need the devide for a big show this week! HELP!!!
I sent a ticket now but we need it to work again URGENTLY!!!
Re: please Help... Interface crashed after update
Hi Pileo,
I am glad we could resolve this quickly for you via the ticket system. This is a software error rather than something wrong with your interface itself.
Kind Regards,
Nick.
I am glad we could resolve this quickly for you via the ticket system. This is a software error rather than something wrong with your interface itself.
Kind Regards,
Nick.
Nicolaudie Tech Support
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- Posts: 1
- Joined: Tue Jan 19, 2021 7:24 am
Re: please Help... Interface crashed after update
Hello
Has anyone managed to fix this problem?
Has anyone managed to fix this problem?
Re: please Help... Interface crashed after update
Hello,
Anyone with this problem should contact our support team via the ticket system available from the online store page.
The issue will be addressed and investigated thoroughly.
Regards,
Anyone with this problem should contact our support team via the ticket system available from the online store page.
The issue will be addressed and investigated thoroughly.
Regards,