Random USB disconnection
Posted: Thu Nov 21, 2019 11:55 pm
Hello.
I run Sunlite Suite 2 Sept 24 2018 with a SUITE3-EC Firmware Version:1.11 under an up-to date Windows 10 laptop.
The box is well detected an works fine.
But the box randomly distconects during the use of Sunlite.
When it occurs, '01' is displayed, instead of 'PC' and the box is not detected in the About window.
Of course, llights doesn't work any more, and I have to restart Sunlite to recover.
I didn't have to explain the result when it occurs during a show...
I used this box before without any problem on a Windows Seven laptop.
I updated to firmware 1.11 recently, and I have this problem since. (clue ?)
I tested the box on several tower PCs, under Windows 10 or seven and the previous laptop.
Each time the box was disconnected about 1 or 2 hours after connection.
I disabled energy saving, without result.
USB cable was also changed.
Any idea or solution to solve this problem, and be trusty angain during next show ?
Thanks
Gigfy
I run Sunlite Suite 2 Sept 24 2018 with a SUITE3-EC Firmware Version:1.11 under an up-to date Windows 10 laptop.
The box is well detected an works fine.
But the box randomly distconects during the use of Sunlite.
When it occurs, '01' is displayed, instead of 'PC' and the box is not detected in the About window.
Of course, llights doesn't work any more, and I have to restart Sunlite to recover.
I didn't have to explain the result when it occurs during a show...
I used this box before without any problem on a Windows Seven laptop.
I updated to firmware 1.11 recently, and I have this problem since. (clue ?)
I tested the box on several tower PCs, under Windows 10 or seven and the previous laptop.
Each time the box was disconnected about 1 or 2 hours after connection.
I disabled energy saving, without result.
USB cable was also changed.
Any idea or solution to solve this problem, and be trusty angain during next show ?
Thanks
Gigfy